Terms &
Conditions.

These terms apply when you buy from this website. By placing an order you agree to them. They do not affect your legal rights as a consumer.

1. About us

Richdogwear is a trading name of Antonio Vladimiro Moscara, a sole trader, of Unit 1E, West Wing, Oslo House, 20 Felstead Street, London E9 5LT. You can contact us at Richdogwear@gmail.com. Our pieces are handcrafted in Italy, in small batches.

2. Our products

Every piece is made by hand to order, so small differences in leather, stitching and colour are normal and are part of what you are buying. Colours on a screen can look different from the real thing. Please measure your dog carefully with our size guide before you choose a size.

3. Ordering and your contract

When you place an order you are making an offer to buy. Our contract with you is made when we accept it, which we do by sending you an order confirmation or your Stripe receipt. If we cannot fulfil an order, we will tell you and refund you in full.

4. Prices, payment and discount codes

Prices are in pounds sterling (GBP). Payment is taken securely by Stripe when you place your order. A discount code can be used once per order and cannot be combined with another code. We may withdraw a code at any time, but not for an order already placed. If we find a price on the site was wrong, we will tell you before we take payment or, if payment has been taken, offer you a full refund.

5. Delivery

Our rates and delivery times are on the Delivery & Returns page and on each product page. We will deliver your order within the time shown when you order or, if none is shown, within 30 days. If we miss that time, you can give us a new reasonable deadline, and if we miss that too you can cancel and be refunded in full. Pieces are sent from Italy. Your order becomes your responsibility once it has been delivered to you. For orders outside the UK, any customs charges, import duties or local taxes are the buyer's responsibility.

6. Cancelling and returning an order (14 days)

You may cancel your order without giving a reason within 14 days after the day you receive the goods (for an order delivered in several parts, after the day you receive the last part). To cancel, tell us clearly by email to Richdogwear@gmail.com, quoting your order number, before the 14 days end. You can use the model cancellation form below, but you do not have to. We will then send you the return address, and you must send the item back within 14 days of telling us you are cancelling. Please keep it unused and in its original packaging. You pay the postage to send the item back to us, and we suggest a tracked service. We will refund the price of the item, and the standard delivery charge if you paid one, to your original payment method within 14 days of receiving the item back or of you showing us proof that you sent it, whichever is earlier. You must take reasonable care of the item while it is with you. If you handle it more than is needed to decide whether to keep it, for example by using it, we may reduce your refund by the amount its value has fallen.

The right to cancel does not apply to items made to your own specification or clearly personalised, for example a monogram or a custom size made just for you. We will say so on the product page before you order. This does not affect your rights for faulty goods below.

Model cancellation form (complete and send only if you want to cancel)
To: Antonio Vladimiro Moscara, Unit 1E, West Wing, Oslo House, 20 Felstead Street, London E9 5LT, Richdogwear@gmail.com
I give notice that I cancel my contract to buy the following goods: ______
Ordered on / received on: ______
Name of customer: ______
Address of customer: ______
Date: ______

7. Faulty or damaged goods

Our pieces must be as described, of satisfactory quality and fit for purpose. If something arrives faulty, damaged or not as described, tell us as soon as you can and send photos if you can. Under the Consumer Rights Act 2015, you can reject a faulty item within 30 days of delivery and get a full refund. After 30 days you are entitled to a repair or replacement and, if that does not put it right, to a price reduction or a refund. If a fault appears within six months of delivery, we will assume it was there when the item arrived unless we can show otherwise. We pay the reasonable cost of returning a faulty item. These rights are in addition to the 14-day cancellation right above.

8. Pre-orders

Some pieces are sold as pre-orders. You pay when you order. Pre-order with a minimum: we start production once enough pre-orders have been reserved for a batch, and your piece then usually ships 6 to 8 weeks later. If we have not reached the minimum within 8 weeks, we refund you in full. Pre-order when a piece is sold out: we send it as soon as it is ready, in the order that pre-orders were placed, and the product page shows our estimate. You can cancel a pre-order and be refunded within 14 days of receiving it, as in section 6.

9. Using our products safely

Our harnesses, leads and collars are made for walking dogs. Check the fit before each use, check the leather, stitching and fittings regularly, and stop using a piece that is worn or damaged. Do not leave a dog tied up unattended. We cannot be responsible for harm caused by misuse.

10. Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to limit. Otherwise, we are responsible for losses that are a foreseeable result of our breaking these terms, and we are not responsible for losses that were not foreseeable, or for business losses. We are not responsible for delay or failure caused by events outside our reasonable control, and we will tell you if that happens.

11. Your information

How we use your personal information is explained in our Privacy Policy.

12. Complaints and the law

If you have a complaint, please email us first at Richdogwear@gmail.com and we will do our best to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one on this page when you placed it.