This policy explains what personal information Richdogwear collects when you visit this website or order from us, why we collect it, who we share it with, and what rights you have. We keep it as short and plain as we can.
1. Who we are
Richdogwear is a trading name of Antonio Vladimiro Moscara, a sole trader, of Unit 1E, West Wing, Oslo House, 20 Felstead Street, London E9 5LT. We are the "data controller" for the information described here. You can reach us at Richdogwear@gmail.com.
2. What we collect, and why
- When you order: your name, e-mail address, phone number, delivery and billing address, what you ordered (colour, size and options), and your dog's name if you choose to give it. We use this to take payment, make your order, deliver it and look after you afterwards. The legal basis is that we need it to carry out our contract with you. We also keep order and payment records because the law requires us to keep accounts.
- Payments: are taken by Stripe on its own secure page. We never see or store your full card number.
- When you contact us (by the contact form or by e-mail): your name, e-mail address and message, so we can reply. The legal basis is our legitimate interest in answering you, or taking steps you ask for before an order.
- Our newsletter ("From the atelier"): if you sign up, we keep your e-mail address to send occasional letters about new pieces and releases. The legal basis is your consent. You can unsubscribe at any time by e-mailing us, and we will delete the address.
- Notifications about a piece: if you leave your e-mail to hear when a piece opens for pre-order or is back in stock, we use it only for that. The legal basis is your consent, and you can ask us to remove it at any time.
- Reviews: your name, rating and what you write. A review is shown publicly only after we have approved it.
- Visits to the website: a small, privacy-friendly counter of our own records the page visited, where you came from, the type of device and your country, plus a scrambled one-way version of your IP address (never the address itself). It sets nothing on your device. The legal basis is our legitimate interest in understanding how the site is used.
- Your cart: is kept only in your own browser, on your own device.
3. Cookies and analytics
When you first visit, a banner asks for your choice. Until you choose, nothing from Google or any advertising company is loaded or stored. If you accept analytics, we use Google Analytics to see, in aggregate, how the site is used. If we later switch on measurement of our own advertising, it will be the Meta (Facebook and Instagram) pixel, and only if you accept marketing. Your choice is remembered on your device for 12 months. You can change it at any time with "Cookie settings" at the bottom of every page.
4. Who we share your information with
- Stripe, to take and refund payments.
- Netlify, which hosts this website and stores our order records.
- Our e-mail provider, to send you order e-mails.
- Our workshop in Italy, which makes and posts your order. It receives your name, delivery address, phone number and what you ordered, but never the price or your payment details.
- Couriers, who need your name, address, phone number and e-mail address to deliver.
- Google, for analytics, only if you accept it.
- Our accountant, HMRC and other authorities, when the law requires it.
We do not sell your information, and we do not use it for anything else.
5. Sending information outside the UK
Our workshop is in Italy. Some of the services above (Stripe, Netlify, Google) may process information outside the UK, including in the United States. Where they do, they rely on approved safeguards such as the UK data transfer agreements or other recognised mechanisms.
6. How long we keep it
- Order and payment records: 6 years, to meet tax and accounting rules.
- Messages you send us: up to 2 years after we last wrote to you.
- Newsletter sign-ups: until you unsubscribe.
- Notification requests: until we have told you the piece is available, or until you ask us to delete the address.
- Analytics: as set in our Google Analytics settings.
7. Your rights
You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or move it to someone else. You can object to our use of it, and you can withdraw consent at any time. Email Richdogwear@gmail.com and we will answer within one month. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk (telephone 0303 123 1113). We would appreciate the chance to put things right first.
8. Security
This site uses an encrypted connection. Our order records are protected by passwords and available only to us and to the workshop, which sees only what it needs to make and post an order.
9. Children
This website is for adults. We do not knowingly collect information from children.
10. Changes to this policy
If we change this policy we will update the date at the top of this page.
Questions about this page? Email Richdogwear@gmail.com and we will reply within 24 hours.